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FAQ
Frequently Asked Questions
On-line Courses
Summer School
Portfolio Course
Please ensure your email is the one you originally used.
The log in/password fields are case sensitive, check that your email and password are correct.
If you have forgotten your password, please renew your password.
Here is a link to the "how to get started' pdf sent with your confirmation email(undefined)
Please check your internet connection. Many areas are experiencing peak times of internet usage. This can affect your accessibility to the course information.
Please try another internet provider i.e. if you are using Firefox, try Google Chrome. If you are using Safari, try another server etc.
Please ensure your computer/ipad is up to date. Older equipment may not have the capacity to view the information.
When you book a course, you will receive an automated email with a link to log onto the website and a 'How to get started' link to a pdf. If you have not received this email, please check your junk folder as it may be there. Also, check your security settings as your computer may block automated replies.
Here is a link to the "how to get started' pdf file(undefined)
Make sure you are logged into the website - on the home page it should say hello and your name in the top left hand corner (under Bridge House Art)- if it says 'log in' you need to log yourself in again.
Make sure you are clicking on the correct course you have paid for from the course menu.
Follow the step by step instructions sent as a 'How to get started' link from your confirmation email.
The course pages are 'hidden' from general view and are only accessible once payment has been made.
Here is a link to the "how to get started' pdf(undefined)
Some smart phones will not read the course content if they do not have the spare capacity to do so. The courses are supported by video demonstrations, which sometimes are large files, so there may be a conflict in system operation. Please log in and access your course content on a desktop/laptop or ipad.
The courses are best accessed via a desktop/laptop computer. They will work on iPad/iphone, but as they are large files they take a while to download, which often catches people out as they keep clicking because they think nothing is happening, therefore jamming their system! Also, internet service seems quite slow in most areas because of the increased usage, so please be patient :)
The courses are available for 5 years from the date of purchase.
The course content can be downloaded for future reference.
The demonstration videos are not downloadable.
Go to the BHA home page and check if you're logged in. If you are not please log in before navigating to your course material. Once you are there you can bookmark it.
For most browsers the way you do this is to click on the star that is found on the right side of the address bar - it may ask you to name the page. Now it should be bookmarked and the next time you open up your browser you should see the name of it come up directly below the address bar - you should be able to just click on this and it will take you straight there.
Yes you can! The course content is accessible for as many times as you wish to do it for the durations of the 5 years after purchase. You can download course pdf files for future reference.
We ask that you do not share any of the course content, including the worksheet pdfs, with anyone who is not a paid up member of the course. All the provided content is for the sole use of the individual course member and should not be used in any form without agreement from Eleanor White and Bridge House Art. This includes in the form of direct teaching to others.
No, the courses are designed to be started and finished at your own pace. They are availalbe for 5 years after purchase.
Most of the courses have a private Facebook group linked to them. This allows for group feedback, but not direct tutor feedback, although sometimes the tutor will leave comments. It also encourages a group ethos to develop. All group members are encouraged to be supportive and constructive with comments.
Due to Facebook security, we cannot invite you to join the group. You will be able to find the group related to your course via a search as it will have the same name as the title of your course. You will need to request to join the group as it is a closed group. Admin will allow. you to join, providing you are a subscribed member of the BHA website and course.
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